Urban last mile
Congestion and environmental restrictions challenge conventional delivery models.
Developed with a team of two, this academic service-venture simulation narrows the customer and operating scope, defines a pilot and makes expansion conditional on evidence.
Product thesis
Constrain the service until its customer value, reliability and economics can be tested together.
The model links a defined B2B customer hypothesis, bounded capacity, pilot gates and staged capital commitment. It was designed for decision-making; it was not executed.
Case summary
My documented contribution
My contribution covered fleet, last-mile operations, optimisation and quality within the academic venture model.
Team output
Our team produced the opportunity framing, customer prioritisation, operating model, proof-of-concept path, service-level gates and investment plan documented below.
01 · Opportunity
Desk research suggested a B2B opportunity around recurring, light-parcel urban delivery. No primary discovery was conducted, so customer urgency and willingness to switch remained hypotheses for interview and pilot testing.
Congestion and environmental restrictions challenge conventional delivery models.
E-commerce businesses and sustainability-oriented brands in Barcelona and Madrid.
A service concept focused on repeatable work suited to a compact electric fleet.
Opportunity framing, competitor review, ideal customer profile (ICP) definition and an initial target-account shortlist.
Can a constrained electric-delivery model create enough customer and operational value to justify a controlled PoC?
Target accounts experience the problem often enough to consider changing provider.
Recurring light-parcel work can support reliable use of a four-van fleet.
A deliberately narrow operating area can support consistent delivery and exception recovery.
Observed contribution can cover fleet, hub, systems and exception costs.
Evidence boundary. These are model hypotheses, not findings from customers or live operations.
02 · Operating model
The academic model deliberately limited physical capacity and geography. Each element below is a planning assumption, not a deployed capability.
Planned fleet
Planned enablement
Model choice 01
Model choice 02
Model choice 03
03 · Customer profile and prioritisation
The team translated a broad market into a practical ideal customer profile and an initial shortlist of five prospect accounts. Prioritisation centred on fit with the proposed operating model, not market size alone.
Prioritise B2B e-commerce and brands whose sustainability positioning aligns with the proposition.
Look for recurring, light-parcel demand compatible with the planned fleet and radius.
Select a bounded opportunity where service and operating assumptions can be tested clearly.
Keep opportunities only where the model could support a credible path to sustainable economics.
Prioritise
Demand patterns suited to the intended urban electric-delivery model.
Exclude
Work outside the proposed fleet and service profile.
Exclude
Demand that weakens the model without creating sufficient strategic value.
Qualification rule. An account enters the proposed pilot backlog only if strategic fit, recurring light-parcel demand, geographic fit and a credible commercial path are all present.
04 · PoC-to-SLA delivery path
The plan proposed moving from a bounded proof of concept to a service-level agreement (SLA). This was a delivery design only; neither stage was executed.
Confirm customer, parcel and geographic fit before committing operating capacity.
Test the service pattern, handoffs, exceptions and evidence needed for a decision.
Agree commitments only if customer, operating and economic assumptions hold.
Proposed PoC gates
A qualified account agrees to a scoped test and confirms the problem being solved.
Capture route completion, utilisation, handoffs and exceptions.
Review service consistency and recovery from exceptions.
Calculate route-level cost and contribution from observed pilot inputs.
05 · Economics and roadmap
The €200,000 investment and month-18 break-even target describe the scale of the coursework hypothesis. A product decision would stage commitment: first validate demand, then operations, then the economics required to justify further capital.
What evidence would justify committing capital — and what result would stop or reshape the plan?
Test the problem, ICP and willingness to run a bounded PoC.
Use PoC evidence to revise fleet, radius, microhub and systems assumptions.
Move toward an SLA and expansion only when the evidence supports the economics.
06 · Evidence and next validation
Documented
Not yet evidenced
Next validation plan
Do the intended B2B customers recognise the last-mile problem as urgent?
Which part of the sustainable-delivery offer creates enough value to test?
Can the proposed fleet, radius and microhub model support the target demand pattern?
What evidence on routes, utilisation and cost would change the investment case?
Should the team proceed, narrow the model, redesign it or stop?
Customer, operational, quality and route-level economic gates are all met.
Customer value is supported, but one correctable operating assumption fails.
Customer urgency is weak or the delivery pattern cannot support defensible economics.
The value of an early venture model is not that it predicts success. It makes the next decisions explicit and testable.
Evidence base: collaborative UOC International Trade coursework, 2025–2026. Fleet, radius, investment and break-even values are planning assumptions or targets — not operating results.
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